Identifying the quality components of electronic in-service training Case study: Ardabil Province Red Crescent Society

The aim of this research is to identify the components of quality in the electronic in-service training of the personnel of the Red Crescent Society.
Methodology:
This study was conducted using qualitative content analysis with an inductive or conventional content analysis approach. The statistical population of this research consists of two groups: (a) the first group comprises tripartite informational resources (including books, articles, and theses); and (b) the second group consists of experts knowledgeable about the research topic. The statistical population for the first group included 102 informational resources, from which 46 were selected through purposive sampling. For the second group, 18 individuals were chosen based on the principle of theoretical saturation. The methods and tools used for data collection included library-based methods (using note-taking tools) and field-based methods (using interviews and questionnaires).
Results:
Initially, 241 categories were identified for coding, which were subsequently merged into 167 secondary categories based on common conceptual aspects. In the axial coding stage, these were further condensed into 9 main themes organized into three categories, which were used to develop a thematic network.
Conclusion:
The research model indicated that nine categories are involved in the quality of the electronic in-service training of the Red Crescent Society: accessibility, responsiveness and support, security and privacy, assurance and credibility, efficiency and navigation, errors, relevance and appropriateness, enjoyment, and flexibility.